You will receive an confirmation email upon placing the order. A confirmation of shipment email with tracking number will be sent in 1-2 business days.

Standard Shipping:

• United States: on average* 3-5 Business Days*
• Zone 1 Countries: on average* 7-10 Business Days* after shipment
• Zone 2 Countries: on average* 7-15 Business Days* after shipment

On Average* most of the orders will be delivered within the time frame, sometimes on rare cases there may be delay.

Business Days* exclude weekends and holidays as announced on our homepage.

Express Shipping:

• All Zone 1 & 2 countries: your order will be delivered in * 3-5 Business Days* on average

You will receive an confirmation email upon placing the order. A confirmation of shipment email with tracking number will be sent in 1-2 business days.

If you haven't received the shipment email in 2 business days, please contact us through the chat box at the bottom right corner on our website (when available) or send us an email to hello@sophie-panda.com we will help you within 24 hours, Monday to Satruday.

We have multiple warehouses across the U.S., Canada, Australia, the United Kingdom, and China. Your order will be shipped from the location closest to you. In the U.S., our warehouses include Irvine, California, and Houston, Texas.

We ship world-wide.

You can track your order here by inputing the tracking number you received in your shipment confimration email.

Don't worry if there is any problem we will take the risk for you as we provide free replacement and satisfaction guarantee. We highly value all of our customers and we do all we can to make sure your purchase is risk-free and 100% satisfying.

You will receive an confirmation email upon placing the order. A confirmation of shipment email with tracking number will be sent in 1-2 business days. Depending on your location, it will take 3-10 business days on average for your order to arrive.

If you haven't received your order within the stated time frame above, please contact us through the chat box at the bottom right corner on our website (when available) or send us an email to hello@sophie-panda.com we will help you within 24 hours, Monday to Satruday.

If you haven't received a shipment confirmation email yet it's possible to cancel or edit your order. Please contact us through the chat box at the bottom right corner on our website (when available) or send us an email to hello@sophie-panda.com we will help you within 24 hours, Monday to Satruday.

We will check immediately when we are notified by you. If the order was not processed yet we will modify it and confirm with you. However, if the order was already processed then we can't modify it anymore unfortunately. Thank you for your support and understanding.

We accept all major credit cards (Visa, Master Card, American Express, Discovery), Apple Pay, Union Pay, Google Pay and Shop Pay.

It's very simple. If there is a problem with the shipment or product, we will send a free replacement within 30 days. If you still don't like them, we will give your money back. We are very confident in our product and service. We trust our customers just as they trust us by making a purchase with Sophie & Panda. We do all we can to make sure your purchase is risk-free and 100% satisfying.

It's very simple. If there is a problem with the shipment or product, we will send a free replacement within 30 days. We are very confident in our product and service. We trust our customers just as they trust us by making a purchase with Sophie & Panda. We do all we can to make sure your purchase is risk-free and 100% satisfying.

It's very simple. If there is a problem with the shipment or product, we will send a free replacement within 30 days. If you still don't like them, we will give your money back. We are very confident in our product and service. We trust our customers just as they trust us by making a purchase with Sophie & Panda. We do all we can to make sure your purchase is risk-free and 100% satisfying.

Please contact us through the chat box at the bottom right corner on our website (when available) or send us an email to hello@sophie-panda.com we will help you within 24 hours, Monday to Saturday.

Our business addresses are:

1401 21st ST # 6868, Sacramento, CA 95811, USA

1005(b) 10/F Ho King Comm Ctr 2-16 Fayuen St, Mongkok Kln, Hong Kong 999077