All US orders will be shipped in 1-2 business days and a confirmation of shipment email with tracking number will be sent in 1-2 business days.

If you haven't received the shipment email in 2 business days, please contact us through the chat box at the bottom right corner on our website (when available) or send us an email to hello@sophie-panda.com we will help you within 24 hours, Monday to Satruday.

There are multiple warehouses in the US where we ship from. Where we ship from depends on where the destination is. Most of our orders are shipped from Irvine, California or Houston, Texas.

We currently only ship within the United States.

Shipping is free for orders over 30 USD. Standard shipping is 6 USD per order.

You can track your order here by inputing the tracking number you received in your shipment confimration email.

Don't worry if there is any problem we will take the risk for you as we provide free replacement and satisfaction guarantee. We highly value all of our customers and we do all we can to make sure your purchase is risk-free and 100% satisfying.

All US orders should be received in 3-5 business days after placed.

You will receive an confirmation email upon placing the order. A confirmation of shipment email with tracking number will be sent in 1-2 business days. And it will take 3-5 business days on average for your order to arrive.

If you haven't received your order in 7 business days, please contact us through the chat box at the bottom right corner on our website (when available) or send us an email to hello@sophie-panda.com we will help you within 24 hours, Monday to Satruday.

If you haven't received a shipment confirmation email yet it's possible to cancel or edit your order. Please contact us through the chat box at the bottom right corner on our website (when available) or send us an email to hello@sophie-panda.com we will help you within 24 hours, Monday to Satruday.

We will check immediately when we are notified by you. If the order was not processed yet we will modify it and confirm with you. However, if the order was already processed then we can't modify it anymore unfortunately. Thank you for your support and understanding.

We accept all major credit cards (Visa, Master Card, American Express, Discovery), Apple Pay, Union Pay, Google Pay and Shop Pay.

It's very simple. If there is a problem with the shipment or product, we will send a free replacement within 30 days. If you still don't like them, we will give your money back. We are very confident in our product and service. We trust our customers just as they trust us by making a purchase with Sophie & Panda. We do all we can to make sure your purchase is risk-free and 100% satisfying.

It's very simple. If there is a problem with the shipment or product, we will send a free replacement within 30 days. We are very confident in our product and service. We trust our customers just as they trust us by making a purchase with Sophie & Panda. We do all we can to make sure your purchase is risk-free and 100% satisfying.

It's very simple. If there is a problem with the shipment or product, we will send a free replacement within 30 days. If you still don't like them, we will give your money back. We are very confident in our product and service. We trust our customers just as they trust us by making a purchase with Sophie & Panda. We do all we can to make sure your purchase is risk-free and 100% satisfying.

Please contact us through the chat box at the bottom right corner on our website (when available) or send us an email to hello@sophie-panda.com we will help you within 24 hours, Monday to Saturday.

Our business addresses are:

1401 21st ST # 6868, Sacramento, CA 95811, USA

1005(b) 10/F Ho King Comm Ctr 2-16 Fayuen St, Mongkok Kln, Hong Kong 999077